Help center: what Aclet does, and what it does not do

No. Aclet stops most dangers before they reach your devices, but it is not perfect. If a harmful app is already on a device when Aclet starts, Aclet cannot clean it for you.

In short: Aclet blocks most dangers at the door, but it is not a cure for issues already inside the home.

• Aclet is designed to reduce risk, not remove bad software that is already installed.
• Think of it as strong protection for traffic in and out of the home, not a repair tool.

• Can Aclet protect every device if malware is already installed? Aclet helps contain communication, but clean-up is still required for already-infected devices.
• Does this include browser, DNS, or app-level attacks? Aclet focuses on network-level threat reduction and does not replace endpoint software.

No. Aclet catches many bad connections, but not all of them. It is best at stopping known problems and common scams.

You should expect fewer dangerous incidents, not perfect prevention.

• No safety product can catch every new attack on day one.
• Most known threats are blocked quickly; new ones can slip through at first.

• A realistic expectation is ‘better than default router only’ protection, especially for common scams and malicious hosts.
• If you need near-detection certainty, pair Aclet with endpoint anti-malware and regular patching.

By default, Aclet blocks many normal ads and tracking systems that can slow things down or share more of your data.

Aclet is not about banning every ad; it is about safer and cleaner browsing.

• You can turn ad blocking and data tracking blocking on or off in settings.
• Ads that try to trick your device or install unwanted software are blocked first.

• First-party ads (ads hosted on a site’s own domain) can be more difficult to separate from legitimate content.
• Short list exceptions can be added in settings if a site is wrongly blocked.

Data gathering is when apps and sites quietly send small background messages about how you and your home are using the internet.

The result is usually less tracking and fewer surprises, not complete invisibility.

• Aclet can block many of these background messages, especially ones from ad and tracker services.
• Some background traffic is needed for normal apps to work, so some of it can remain.

• If a service relies on a tracking host it uses for critical functionality, you may need to allow exceptions for that domain.
• Disable-only tracking is policy-driven and can be adjusted for specific family workflows.

It is plug-and-play. Place Aclet between your internet box and your router, wait for the light, then keep using your Wi-Fi as normal.

Most homes need only a simple two-cable change.

• No app install on phones, tablets, or computers is needed.
• Aclet updates itself automatically.

Not sure what type you have? Contact support and send a photo of your internet box and cables.

Start by opening a support ticket. We can help remotely, but only when you approve it.

We use support tickets for traceability and remote sessions only with user approval.

• Remote support is for harder issues, and we use it only with permission.
• You choose who can connect and how long it lasts.

• Open a ticket with what happened and when.
• Tell us your internet box and router model so we can give you quicker steps.

• Can I revoke access? Yes, once a session ends, remote access is removed.
• If we cannot resolve it remotely, we can guide step-by-step by phone/email.

Yes. Aclet has a simple temporary pause button for troubleshooting network problems.

Emergency controls are there to help you keep control, not to avoid safety best practice.

• Use temporary pause only as a diagnostic step.
• Remember to turn protection back on once the issue is resolved.

Most homes do not notice any slowdown. Some notice it feels a little smoother when ad blocking is on.

Goal: better safety with as little impact on speed as possible.

• Aclet is built to stay out of your way for normal browsing.
• Settings are tuned to keep speeds steady.

Yes, all wired and Wi-Fi devices behind your router are covered by default, without app installs.

You get one-line-of-defence across the home network.

• That includes phones, tablets, game consoles, smart TVs, laptops, and printers.
• Guest networks attached to your router are also covered when they use the same gateway path.